Shipping policy
Shipping Policy
At PawHaven, we strive to process and deliver your order as quickly as possible.
Order Processing
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Orders are processed within 1–2 business days after payment has been successfully received.
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You will receive a confirmation email once your order has been dispatched, including tracking information (when available).
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Orders are not processed or shipped on weekends or public holidays.
Shipping Times
After your order has been dispatched, the estimated delivery time is:
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8–10 business days.
Please note that these are estimated delivery times and may vary depending on your location, customs processing (for international orders), weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Destinations
We proudly ship to customers worldwide. If we are unable to deliver to your location, we will notify you as soon as possible and issue a full refund if necessary.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email (when available), allowing you to monitor your shipment's progress.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. PawHaven is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package appears to be significantly delayed or lost in transit, please contact us at pawhavensupport@startmail.com. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us: